We aim to process all orders within 1 to 5 days before shipping. During peak seasons or high-demand periods, processing times may be slightly extended.

To keep costs low for our customers, we partner with affordable yet reliable shipping carriers. Because of this, tracking updates may sometimes take longer to reflect real-time movements.

• Standard Shipping (Free): Delivery typically takes 7 to 20 days after your order has been processed.
• Express Shipping: Estimated delivery time is 7–15 days after processing, depending on the destination and the time of year.
• Tracking Information: All orders include a valid tracking number, which will be emailed to you once available. Please note that tracking updates may take longer to refresh due to carrier processing times.
  
• Multiple Packages: Depending on stock availability and destination, we may ship your order from multiple warehouses. This means items from the same order may arrive separately and at different times. You may receive more than one tracking number.
  
• Shipping Delays: Delivery estimates are based on average transit times. However, delays may occur due to factors beyond our control, such as customs processing or carrier issues. We appreciate your patience.
  

Important Notice:

Unlike large retailers with centralized warehouses, our logistics network sources products from different locations to offer you the best possible prices. Because of this, delivery times may be slightly longer than what you're used to from major e-commerce platforms.

• Delivery Guarantee: All of our shipments are fully insured for your protection. If your product is lost or goes missing during transit, we will send a replacement at no additional cost to you. If your order exceeds the delivery timeframe stated in our shipping policies by more than 15 business days, you will be entitled to a full refund. We are committed to ensuring a safe and reliable delivery experience for every customer.

• Carrier Terms: We follow the timelines and conditions set by our shipping partners, which may be subject to change.

• Delay Notifications: In the event of unexpected delays, we will notify you via email with any available updates.

Correct Address

Please ensure that your shipping address is complete and accurate at checkout.

We are not liable for lost, delayed, or misdelivered packages resulting from an incorrect or incomplete address provided by the customer.

If a package is returned to us due to an address error, the customer will be responsible for the reshipping costs.

If the package cannot be returned or is lost because of an incorrect address, no refund or replacement will be issued.

Marked as Delivered

If your order is marked as delivered but you haven’t received it, please check with your local postal service, neighbors, or building management before contacting us.

Once an order is marked as delivered by the carrier, the responsibility for the parcel transfers to the customer.

Order Issues

If you experience any delay, issue, or delivery concern, please contact us at support@mavynstore.com before opening a dispute with your payment provider.

We will do our best to assist and resolve the matter promptly.

Exchange Policy

If the size you ordered does not fit as expected, you may request a size exchange within 14 days of delivery, under the conditions below.

Each product page includes a detailed size chart with exact measurements in centimeters, along with guidance on how to measure correctly. Customers are responsible for selecting the correct size before placing an order.

Eligibility

• Exchange requests must be made within 14 days of delivery.
• Items must have been handled or tried on only to the extent reasonably necessary to assess the product's nature, characteristics, fit, and functionality.
• Items must show no signs of wear, use, washing, alteration, or damage beyond what would reasonably occur when inspecting or trying on the product in a physical retail store.
• All accessories must be included.
• Items must be in resellable condition.

Exchange Process

To request an exchange, please contact:

support@mavynstore.com

After your request is reviewed, we will provide available exchange options along with instructions and the return address.

Returns sent without prior authorization may not be accepted.

Shipping & Costs

• Customers are responsible for return shipping costs to our US-based warehouse.
• Mavyn does not provide pre-paid return labels.
• Return shipping costs may vary depending on your location.
• Reshipping costs for the replacement item are also the customer’s responsibility.
• The replacement item will be shipped once the returned product is received and inspected, and any applicable shipping fees have been paid.

Defective or Incorrect Items

If your item is defective, damaged, or incorrect:

• Mavyn will cover all shipping costs.
• No additional fees will apply.

Additional Terms

Promotional or campaign-based exchange conditions may vary. In certain cases, Mavyn may offer alternative exchange options at its sole discretion.

14-Day Refund & Exchange Policy

This return policy complies with the EU Consumer Rights Directive (2011/83/EU) and applies to all orders placed within the European Union.

At Mavyn, we want you to be fully satisfied with your purchase. You may return or exchange products within 14 days of delivery for a refund or replacement.

Refunds will only be issued once the returned item has been received and inspected at our warehouse. We do not process refunds before the returned product is received.

Eligibility & Important Notes:

- Returns must include all original accessories and components.

- Products must be returned in their original packaging.

- Items must have been handled or tried on only to the extent reasonably necessary to assess the product's nature, characteristics, fit, and functionality.

- Items must show no signs of wear, use, washing, alteration, or damage beyond what would reasonably occur when inspecting or trying on the product in a physical retail store.

- Customers are responsible for return shipping costs to our US-based warehouse. Mavyn does not provide prepaid return labels.

- For returns unrelated to product quality, applicable shipping costs will be the customer’s responsibility.

- Products that do not meet the return requirements may be refused.

How to Initiate a Return or Exchange:

- We only process return and exchange requests for purchases made directly through the official Mavyn website.

- For purchases made through third-party platforms, customers must follow the return and refund procedures established by the respective platform.

- To request a return or exchange, please contact our customer service team at:

support@mavynstore.com

- Once your request has been reviewed and approved, you will receive a return form and detailed instructions, including the return address for our US-based warehouse.

- Please note that returns sent without prior authorization may not be accepted.

Refund Process

- After the returned product has been received and inspected at our warehouse, the refund will be issued to the original payment method.

- Refunds made to credit or debit cards generally take up to 10 business days to appear on the customer’s statement, depending on the cardholder’s bank.

- Refunds made through PayPal or other payment providers will be processed according to the provider’s own processing times.

- For purchases made through installment payment providers such as Shop Pay, Afterpay, or Affirm, the applicable repayment schedule will be adjusted directly by the payment provider.

- Refunds for purchases made using a gift card will be credited back to the customer’s Mavyn Gift Card balance.

• Order cancellations must be requested within 24 hours of purchase by contacting us at support@mavynstore.com.
• If the cancellation is requested within 24 hours of purchase, the order will be canceled and the refund will be issued immediately to the original payment method.
• If more than 24 hours have passed, customers may still exercise their applicable right of withdrawal within the legally required 14-day period. However, the refund will not be issued immediately.
• After the 24-hour cancellation period, customers must wait for the order to be delivered and then return the product in accordance with our return policy.
• Once the returned product has been received and inspected, the refund will be issued to the original payment method, subject to the applicable return conditions.

• Inspection & Reporting: If you receive a damaged or defective item, please inspect your order upon receipt and contact us within 48 hours with photos of the issue.

• Resolution: We will work promptly to resolve the matter by offering a replacement or refund at no cost to you.

To maintain fairness and quality assurance, the following items cannot be returned:

• Items that show signs of wear, use, washing, alteration, or damage beyond what would reasonably occur when inspecting or trying on the product in a physical retail store.
• Items that have been handled or used beyond what is reasonably necessary to assess the product’s nature, characteristics, fit, or functionality.
• Items returned without prior authorization from our support team.

How to Initiate a Return or Exchange

To start a return or exchange, please email us at support@mavynstore.com with the following details:

• Your order number
• The reason for the return/exchange
• Photos of the product you received

Once approved, we will provide return instructions. Please do not send items back without authorization, as they may not be processed.

Return Address:

The address will be provided by email.

If you have any questions or need assistance, please feel free to contact us at
support@mavynstore.com

We’re here to help!